Review of ResumeServiceInc.com

While we have a caution in place, solid writing, a money-back guarantee, and price points offering good value helped ResumeServiceInc.com achieve a 3-star rating. Plus, they offer a free resume evaluation service - one of the few companies to do so. You can see if their writers could improve on your existing resume before spending a dime.

About that guarantee: he company guarantees you'll get interviews with your new resume. If you don't get one within 60 days, they'll give you a partial refund and continue to work with you --at no charge -- on revisions. 

Still there are issues that give us pause. See what we didn't like, below.

How It Works:

On their website, select your level of experience. There's a page for entry level, professional and executive, with upfront pricing and packages (i.e. resume alone, resume with cover letter, resume with cover and thank you, etc.). Pick your package, click the "Buy Now" button and follow the instructions to purchase. f you'd rather talk with a live person, call their toll-free number and place your order.

Complete an online questionnaire and upload/fax your current resume, if you have one. You'll receive a call from your resume writer, who will arrange a consultation to gather more information.

A draft of your new resume will be ready within 48-72 hours. Once it meets you approval, you'll get the final document in three distribution formats: MS Word, PDF and ASCII. Every order includes unlimited revisions for 60 days, and lifetime database storage.  

Here's What We Liked:

• All writers are certified. Each writer is a Certified Professional Resume Writer. In addition, all writers have actual hiring experience with a background making key staffing decisions for companies of all sizes and industries.
• One-on-one phone consultation. While some companies try to get by with just an online form to gather info, these folks understand that the best resumes result from a personal dialog with your writer. We agree.
• Multiple formats. Your finished resume comes to you keyword optimized in MS Word, PDF and ASCII file formats.  
• Free evaluation. Not sure if you need the services of a professional writer, but worried that your resume isn't getting the results it should? Upload a copy of your existing resume for a free critique to see if they can help. 
• Pricing is very reasonable. Pricing for this quality of workmanship is unbeatable. All pricing is spelled out and easy to find on the web site.
• 60-day interview guarantee. Free revisions to your new resume for 60 days. And if you haven't received an interview after those 60 days, get a partial refund and they will continue to work with you at no additional cost to revise the resume.

Here's What We Didn't Like:

Although a toll-free phone number is posted prominently on the home page, all calls seem to go to the message machine. And some customers have reported long delays in the company returning a phone call. Ditto with emails. We would like to see a live person manning the phones and email, at least during business hours.

ResumeServiceInc.com Review - Summary:

We were initially attracted to the quality of writing this group was putting out. You'll see what we mean if you visit their samples page. Couple that with reasonable pricing, 2 months of one-on-one service, and a money-back guarantee of interviews, and it's easy to see why these writers enjoy a 99% customer satisfaction rate, as they claim. Still, the above-mentioned customer service issue raises our level of concern; we'll continue to monitor.

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